Horonath Sen
Retention and Sales Head for KKTN
About
Hello! I am Horonath Sen, a dynamic professional with over 18 years of extensive experience in Customer Relationship Management Life Cycle Management and Operations. My career has been dedicated to enhancing service delivery and driving business growth across various sectors. I have a proven track record of optimizing operations, exceeding performance targets, and fostering strong client relationships. My expertise lies in developing strategic initiatives that not only improve customer satisfaction but also streamline processes for operational excellence.
Throughout my career, I have successfully led teams and implemented growth strategies that have significantly boosted revenue and client retention. I am passionate about leveraging data-driven insights to enhance customer experiences and drive sustainable market expansion. My core competencies include key account management, service delivery excellence, and churn management, which have equipped me to navigate complex business environments effectively.
Key Achievements:
- Awarded the Best Award for Remedial Set-up by the National Collection Manager at Standard Chartered Bank for excellence in remedial strategies.
- Honored with the Best Performer Award at Matrix Cellular International Services Pvt. Ltd. for outstanding performance.
- Recognized as the Best Relationship Manager for the South Region by the Circle CEO at Reliance Communication Limited for exceptional client relationship management.
- Received the Silver Award from the CEO of Bharti Airtel for excellence in collections, service, and reconciliation.
- Consistently achieved 100% collection targets across assigned portfolios.
Contact Information
Professional Email
****@****.com
Personal Email
****@****.com
Work Phone
(***) ***-***
Mobile
(***) ***-***
Local Location
Bengaluru, Karnataka, India
Industry
Media Production
Designation
Retention and Sales Head for KKTN
Birthday
March 23
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