Pamela Ramonotsi
Client Services Account Manager
About
As an accomplished Client Services Account Manager with a proven track record in the logistics and supply chain industry, I bring over a decade of diverse experience to the table. Currently driving success at GLS Supply Chain Equipment in South Africa, I excel in general administration, customer account processing, and reconciliations, with a focus on streamlined query resolution processes.
In my current role, I oversee demand planning, equipment maintenance, and conduct regular client and store visits to ensure optimal service delivery. My expertise extends to efficient forecasting, processing and matching customer transfer notes, and meticulous reconciliation of accounts to control equipment inventory. I am adept at conducting comprehensive stock counts and generating insightful daily, weekly, monthly, and quarterly reports for both internal and customer stakeholders.
My background includes a rewarding internship at WILEC as a Logistics Officer, where I honed skills in Cisco Systems Products and data analysis. Prior to this, I served as a Senior Cargo Consultant at South African Airways for four years, managing inbound and outbound air freight shipments, demonstrating prowess in supply chain optimization and international logistics.
Before venturing into the logistics sector, I contributed significantly to South African Airways as a Back Office Administrator for nearly three years, handling a spectrum of responsibilities including service requests, account management, and member-related tasks. My journey also encompasses roles as a Customer Centre Agent for Reservations and Voyager, showcasing proficiency in administration, customer experience, and effective communication.
My career began at Vodacom Customer Care, where I served as a Customer Care Consultant, contributing to sim card-related problem resolution and providing expert assistance on various services. Throughout my career, I have consistently demonstrated skills in administration, customer support, teamwork, problem-solving, and effective communication.
With a strong foundation in customer-centric roles and a focus on process improvement, I am dedicated to driving operational excellence and maintaining robust client relationships. My ability to compile and present Key Performance Indicator reports underscores my commitment to delivering results. Let's connect to explore collaborative opportunities and discuss how my skills can contribute to your organization's success.
Unlock verified emails, phone numbers, and more.
See full contact details in OrionContact Information
Professional Email
****@****.com
Personal Email
ram****@gmail.com
Work Phone
(***) ***-***
Mobile
(***) ***-***
Demand Planning
Shipping & Receiving
Import Export
Time Management
Import/Export Operations
Air Freight
Call Center Administration
Customer-Focused Service
Finance · Account Reconciliation · Financial Reporting · Customer Experience · Financial Analysis
Cisco Systems Products
Data Analysis
Supply Chain Optimization
Administration
Customer Experience
Documentation
Local Location
Pretoria, Gauteng, South Africa
Industry
Transportation, Logistics, Supply Chain and Storage
Designation
Client Services Account Manager
Birthday
-
Get Contact Detail in 3 Steps
1
Install Chrome Extension for Free
Install the Orion chrome extension from the Web Store. Sign up using your email address.
2
Access Profile Information
The Extension will sync with your LinkedIn from where you can discover in-depth Prospects' profiles, company information and Find Similar details.
3
Get In-Depth Contact Details
Get detailed insights of Prospects Company Profile, Email ID, Phone Number, Location or Similar Designation and much more.