Laura Deneen
Information Technology Procurement at toast
information technology and services
Greater Boston, United States
Siddharth Verma
Senior Product Manager
About
At Toast, I am working as a Product Manager and I look after the complete chargeback experience for Toast restaurants including Chargeback Rate, Chargeback Dispute Management, and Chargeback Win Rate as the key areas. I work in close collaboration with Payment Processors & Card Networks (VISA & Mastercard), Payment Processors to solve the problem of high chargebacks and increase the likelihood of winning Chargeback disputes using technology and customer feedback-powered products. I also look after the Fraud Dashboard product that is used by Fraud analysts to identify fraud patterns and take necessary actions against suspicious transactions/ merchant accounts.
At Paytm, I worked as a Product Manager for their Merchant Business Product. I looked after the Merchant Settlement Experience, Merchant Soundbox experience, Photo QR, NPS ratings, Merchant Need & Help Support Chatbots and new value-added propositions for the merchants on the app.
I have completed my MBA from FMS, Delhi, and was in the top 15% of the batch. Before my MBA, I worked for 2 different multinational consulting firms in India and Scandinavia where I was responsible for managing & delivering large-scale Infrastructure projects, working in close relation with the Product team to introduce new features, and managing government and International stakeholders.
I did my B.tech in Civil engineering from Delhi Technological University in 2014.
I am well familiar with tools such as Jira, Tableau, Confluence, Figma, Balsamiq, Pendo, Clevertap, Lucid Charts, Google Analytics and MS Access.
Contact Information
Professional Email
****@****.com
Personal Email
****@****.com
Work Phone
(***) ***-***
Mobile
(***) ***-***
Local Location
North Delhi, Delhi, India
HQ Location
boston, massachusetts, united states
Industry
Financial Services
Designation
Senior Product Manager
Birthday
-
Gender
male
The toast empowers restaurants of all sizes to build great teams increase revenue & improve operations and delight guests. Pair the deep understanding of the restaurant industry with powerful cloud-based software and restaurant-grade hardware to deliver an intuitive all-in-one platform across point of sale guest marketing digital ordering & delivery and payroll & HR are toasters!
HQ Location
boston, massachusetts, united states
Industry
software development
Employees
7407
Founded
2011
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