Ssanjay Gaur
Associate Vice President - IT Applications & Digital Transformation Initiatives
About
Seasoned, multidisciplinary and demonstrated leadership in the area of Business Strategy, Business Transformation, Operations, Technology, Customer Experience, Business Solutioning, Digital Transformation, Large Projects and Program Management with an impeccable track record, strong business acumen and vision, an entrepreneurial mindset, and a reputation built over 18 years of experience in BFSI (NBFC, HFC, INSURANCE – Life and General).
Commendable history as the visionary and thought leader for advancing the strategic direction of the business and enhancing customer experience through innovation and organizational leadership critical to continuous growth and business scalability. Demonstrates customer focus, digital first, simplification, innovation, entrepreneurship and compliance mindset, while leading large scale service delivery set-up and implementing new age technology solutions like RPA, AI-ML chat bot, WhatsApp servicing, digital payments, DIY and self-service model, mobile app, CRM, digital servicing, co-lending and supply chain financing business integrations, digital partner on-boarding and mass lead generation, Core Applications implementation and end to end management - Lead Origination Platform, Loan Origination System and Loan Management System (FinnoneNEO)
Have led large team and responsible for building strategy, idea generation, future focused innovative solutions, delivering technology and digital capabilities. Successful implementation of company policies, internal and regulatory compliance guidelines across operations functions PAN India through leading multi-dimensional and geographically distributed workforce. Driving high impact and transformation
projects, starting from conceptualization to stakeholder alignment and from creation of work break-down structure to milestone by milestone achievement with defined metrics. Ensuring seamless business transition and outsourcing model execution, keeping company’s cost optimization and service excellence objectives in center, and in accordance to the inevitable customer and business while executing sound strategic decisions and operating plans.
Contact Information
Professional Email
****@****.com
Personal Email
san****@rediffmail.com
Work Phone
(***) ***-***
Mobile
(***) ***-***
Local Location
Pune, Maharashtra, India
Industry
Financial Services
Designation
Associate Vice President - IT Applications & Digital Transformation Initiatives
Birthday
May 4
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